Terms of Service

1. Introductory provisions

The online store www.plesnik.si (hereinafter referred to as the online store) is operated by PLESNIK turizem in marketing d.o.o., Logarska Dolina 10, 3335 Solčava, Slovenia, company registration number 5598257000, VAT number SI69524980, VAT registered, entered in the court register at the District Court in Celje (hereinafter referred to as the seller).

These general terms and conditions (hereinafter referred to as the terms) govern the relationship between the seller and the customer and define the rights and obligations related to the purchase of goods through the online store.

A customer is any person who places an order through the online store. If the customer is a natural person acquiring or using goods for purposes outside their professional or commercial activity, they are considered a consumer.

A distance contract is a sales contract concluded between the seller and the customer exclusively through means of distance communication.

By placing an order, the customer confirms that they were informed of these terms before concluding the contract and that they agree with them.

For questions, complaints, or the exercise of rights, the customer may contact the seller via email at info@plesnik.si or by post at the company address.

2. Ordering and conclusion of contract

Before placing an order, the customer is provided with an overview of selected products, their prices, delivery costs, and the total payable amount.

An order placed through the online store represents an offer by the customer to conclude a sales contract.

The sales contract is concluded when the seller sends the customer a confirmation of receipt of the order by email. From that moment, mutual rights and obligations arise between the parties.

The seller stores the text of the contract and makes it available to the customer in electronic form upon request.

Changes or cancellation of an order after submission are possible only by agreement with the seller.

3. Prices and payment terms

All prices in the online store are stated in euros and include value added tax unless explicitly stated otherwise.

Delivery costs are not included in the product price and are clearly shown to the customer before placing the order.

Payment is possible using payment cards listed in the ordering process.

If a product price is clearly incorrect due to a technical or other error and the customer could not reasonably assume such price to be correct, the seller reserves the right to withdraw from the contract. In such case the seller will immediately inform the customer and refund all received payments.

4. Delivery of goods

The seller will deliver the goods to the address provided by the customer when placing the order.

The delivery deadline is no later than 30 days from the conclusion of the contract, unless otherwise explicitly stated for an individual product.

If the seller fails to deliver within the agreed deadline, the customer shall set an additional reasonable deadline. If the seller fails to deliver within this additional deadline, the customer has the right to withdraw from the contract.

The risk of accidental loss or damage to the goods passes to the customer on the day the customer or a third party designated by the customer who is not the carrier takes possession of the goods.

Ownership of the goods passes to the customer upon delivery.

5. Right of withdrawal

The consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.

To exercise the right of withdrawal, the consumer must inform the seller of their decision with an unequivocal statement. For this purpose the consumer may use the withdrawal form available in the online store, though this is not mandatory.

The consumer must return or hand over the goods to the seller no later than 14 days after informing the seller of the withdrawal.

The direct cost of returning the goods is borne by the consumer unless the seller explicitly agrees to cover these costs.

The seller will refund all received payments without undue delay and no later than 14 days from receipt of the withdrawal notice. The seller may withhold the refund until the returned goods are received or until proof of return is provided.

The consumer is liable for any diminished value of the goods if the reduction results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

6. Conformity of goods

The seller is responsible for conformity of the goods in accordance with the Consumer Protection Act.

The goods are in conformity with the contract in particular if they:

match the description, type, quantity, and quality
are suitable for ordinary or specifically agreed use
are delivered with all accessories and instructions

The seller is liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years from delivery.

If lack of conformity appears within one year from delivery, it is presumed to have existed at the time of delivery unless the seller proves otherwise.

In case of lack of conformity, the consumer has the right to request free restoration of conformity by repair or replacement. If this is not possible or not carried out within a reasonable time, the consumer has the right to a proportionate price reduction or withdrawal from the contract.

7. Complaints and dispute resolution

The customer may send complaints or other claims to info@plesnik.si or by post to the seller address.

The seller will strive to resolve any disputes amicably.

In accordance with legislation, the seller does not recognize any out of court consumer dispute resolution body as competent for resolving a dispute that a consumer may initiate under the Out of Court Consumer Dispute Resolution Act.

Consumers also have access to the Online Dispute Resolution platform operated by the European Commission.

8. Final provisions

These terms are valid from the day of publication on the online store and apply to all contracts concluded after that date.

The seller reserves the right to amend these terms. Amendments do not affect contracts concluded before their entry into force.

For all matters not regulated by these terms, the law of the Republic of Slovenia applies.